Samtec, Inc, a privately held $661 million global manufacturer of a broad line of electronic interconnect solution, has been rated as the number one connector company in Europe for the 10th time in the Bishop & Associates’ European Customer Survey of Electronic Connector Industry.
Samtec was given the highest overall ranking in the survey by both engineer and purchasing. Samtec’s websitewas ranked highest in overall satisfaction, ease of finding products, availability of technical documentation, and satisfaction with placing orders. They also received the top rank for delivery of samples, technical support and expertise, sales representatives’ support, inside sales/customer service, meeting requested delivery dates, order lead times, and on-time delivery.
“It’s an outstanding achievement to be ranked number one for the tenth time in the European Customer Service Survey,” said Ron Bishop, president of Bishop and Associates. “This award demonstrates Samtec’s commitment to service at all levels of their company. It shows they understand that the definition of service evolves, and they change with it.”
Every year, Bishop & Associates survey OEMs, cable assembly manufacturers, CEMs and distributors to determine how the connector industry and selected connector manufacturers are performing.
Respondents represented a variety of market sectors, including industrial controls, automotive, military/government, communications, medical, computer/peripheral, aircraft/missiles, consumer electronics, transportation, test/measurement, office/business equipment, to list the biggest segments.
There were 46 connector manufacturers in the survey, including Molex, TE Connectivity, Amphenol, 3M Electronics, Phoenix Contact, ODU, Rosenberger, EPT, Harting, WAGO, LEMO, Huber + Suhner, Hirose Electric, and J.S.T., among others.