Xively by LogMeIn, Inc. has released the findings of a new commissioned study conducted by Forrester Consulting on behalf of LogMeIn, Simplifying the Complexity of IoT, that reveals product companies may be missing a huge opportunity when it comes to their internet connected products. The research found that while many companies (51 per cent of those surveyed) are collecting data from their connected products, only about one-third are actually using this data to create actionable insights to benefit customers and expand business opportunities. This is particularly interesting given that 61 per cent of respondents declared product monitoring features as a key driver for creating connected products – showing a clear disconnect between vision and ability to execute on that vision.
While 52 per cent of respondents did note that data analytics is an important capability to implement over the next one to two years, many companies today are not fully experiencing the breadth of benefits the IoT has to offer. Understanding how a product is being used can afford companies the ability to continually personalise and enhance their customer’s experience, open up the possibility of new revenue streams, and optimise internal processes. Yet the results of the study continue to show how most product manufacturers are approaching IoT as a technology challenge rather than a business opportunity – focusing mostly on connectivity and less on realising the business benefits.
“There are a lot of components of a connected product for manufacturers to think about, but when initially entering the IoT space, their main focus is on connectivity,” according to the Forrester Consulting study. “When we asked manufacturers that currently have devices available how much time was spent on various product capabilities, connectivity was at the top of their list, representing about 20 per cent of the total effort. However, the reality is that many of the key drivers for IoT can’t be realised by just connecting a device.”
Despite so many product manufacturers not leveraging IoT data, only four per cent of those surveyed noted data integration and usage as a challenge. This presents an interesting dichotomy: few of the surveyed companies reported that data management is a challenge while at the same time a majority of them are not leveraging IoT data to improve their business. It is estimated that there will be 6.4 billion connected devices globally by the end of 2016, with that number expected to skyrocket in the next several years. As data connected devices increase at an exponential rate, so will the data they produce, which will only amplify this challenge.
In addition, the survey revealed a number of other challenges facing product manufacturers today, including data security. Keeping data secure was identified as a difficult challenge for 60 per cent of respondents, while 38 per cent cited security as their absolute biggest challenge. Only 33 per cent noted that they currently protect and secure sensitive data. Connected products can bring a variety of new security risks to companies, both in the technical implementation and in the business processes that are associated with those connected devices. As IoT connected products continue to scale, these risks and gaps will need to be addressed through platforms, processes, and standards.
Other key findings of the study include:
· 62 per cent reported competitive differentiation as a key driver for getting involved with connected products
· 43 per cent said that the complexity and volume of devices was a key issue
· 34 per cent of surveyed manufacturers that have already deployed IoT connected devices use platforms to manage their connected products.
“Product manufacturers across industries are recognising the tremendous opportunity the IoT offers, but as the study indicates, the challenges are significant,” said Paddy Srinivasan, general manager, Xively by LogMeIn. “The fact that a majority of companies are not utilising the data their products create or even more alarming, not securing the collected data, is a huge problem – one that is most likely reducing the ROI of IoT projects and may be responsible for hindering mass adoption. As the IoT market continues to mature, companies no longer have to approach these challenges alone, but can look to trusted partners and technologies to help jump these hurdles and ensure they are delivering to customers innovative and secure products.”