Mouser recognised for customer service

Mouser Electronics has announced that for the third straight year it has received the NorthFace ScoreBoard Award (NFSB) from Omega Management Group in recognition of Mouser’s excellence in global customer service and support.

Once again in 2014, Mouser received high levels of satisfaction representing consistency in exceeding customer expectations. As it did in the two previous years, Mouser was rated 4.8 on the 5-point NFSB scale from customer surveys conducted across the globe in 2014. Mouser received a 99% customer satisfaction score, based on overall order experience.

Since 2000, Omega has presented the audited award annually to companies that, as rated solely by their own customers, exceed expectations in customer satisfaction during the prior calendar year. “It is a high honor to receive this award any year. To receive it three years running is extremely gratifying,” said Steve Newland, Mouser’s senior vice president of Americas sales and global sales operations. “Customer service is at the heart of everything we do here at Mouser. Our teams work extremely hard every day to ensure that every customer is happy with every transaction. It’s wonderful to receive this kind of validation from our customers.”

“The NorthFace ScoreBoard Award recognizes organisations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” added John Alexander Maraganis, president and CEO of Omega.

Omega measures customer satisfaction and loyalty levels on a 5-point scale at least four times during the year in the categories of technical support, field service, customer service and account management. NorthFace ScoreBoard recipients are companies that, based solely on survey responses from their own customers, achieved the equivalent of a 4.0 or above, out of a possible 5.0, during the prior calendar year.

Mouser customer surveys were reviewed, audited and certified by Omega Management Group to be considered for the high distinction. Omega is an expert in customer experience management (CEM) strategy, and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality. Mouser’s Customer Service Excellence Program is deeply integrated into its corporate culture, where emphasis is placed on the important role of each employee, working as a team to help ensure customer satisfaction and loyalty. For more information, visit www.mouser.com/nfsb-award.

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