Intel and RealVNC have collaborated to embed VNC remote control technology in the new 2010 Intel Core vPro processor family providing a built-in, fully graphical remote control capability to facilitate problem diagnosis and resolution.
KVM and KVM-over-IP solutions have been available for many years in the form of external hardware add-ons. Intel’s collaboration with RealVNC makes out-of-the-box KVM functionality a feature of Intel vPro Technology.
This solution should enable IT professionals, with PCs based on Intel vPro technology, to see the system as the user sees it providing an advantage even when client software is not functioning, or while PCs are rebooting, in BIOS setup screens or an operating system failure. In combination with the other Intel vPro Technology features, IT departments can troubleshoot and in many cases recover systems viewing the system as if they were physically there, helping reduce downtime to a minimum. Efficiency is improved as the need for desk-side visits is further reduced. In previous case studies with customers remote control has reduced average desk-side visits by up to 50 percent. Intel KVM remote control promises to improve on that experience.
Andy Harter, CEO of RealVNC says, “We have always been dedicated to product innovation and this collaboration expands the possibilities of KVM technology to new levels. With Intel’s on-chip KVM, now even more IT professionals across the world can benefit from the flexibility that VNC can help bring.”
“Intel KVM Remote Control, working as a part of Intel Core vPro processors, makes remote PC servicing significantly easier, allowing businesses to keep their PCs up and running with less disruption when issues occur,” said Rick Echevarria, Vice President and General Manager, Intel Business Client Platforms Division. ”This capability can transform help-desk processes both for IT as well as enabling new service capabilities for IT outsourcers.”
A premium version of VNC viewer, VNC Viewer Plus will support the embedded KVM capabilities of the 2010 Intel Core vPro processor-based PCs. RealVNC worked closely with Intel to include Intel vPro Technology features of remote reboot, remote power-on, IDE redirection and enhanced security features in VNC Viewer Plus. RealVNC and Intel will enable ISVs to integrate KVM viewer into ISVs’ existing console products for remote control.
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